Author: atchleycpasblog

Common Tax Questions and Answers for Individuals

Q: Who is required to file a 1099-Misc?

You must file a Form 1099-MISC for each person/vendor you have paid at least $600 in any of the following categories unless the payment was made to another business that is incorporated, but not for medical or legal services:

  • Rents/Royalties
  • Services
  • Prizes and Awards
  • Medical and Health care payments
  • Attorney’s fees.

You are required to have on file a completed Form W-9 for any vendor to which you pay $600 or more (by cash or check) for services in a calendar year. Although most corporations are exempt from receiving a 1099 (with the exception of attorneys and some health care providers), you must still have a Form W-9 on file to confirm entity type. We encourage you to collect a completed form before you release payment to a vendor. You are not required to get a new form from each vendor every year. However, you are required to confirm each year that the information has not changed.

If you have requested a Form W9 and have not received a completed form from a vendor, please request a copy of the Form W9 again, in writing, and keep a copy of the request as proof of your due diligence. If you are still paying this vendor for services, and they have neglected to provide a W9 when asked, you are required to withhold 24% backup withholding from future payments. The vendor may be subject to a fine from the IRS if they refuse to provide a form W-9. However, the IRS looks to the payer as the party responsible for collecting and retaining the Form W-9, or carrying out the required withholding and reporting, and may impose fines and penalties for failure to do so.

If you own rental property reported on Schedule E of a 1040, it is essential you file the required 1099’s to establish that your rental is a trade or business.  This is necessary in order to take full advantage of tax deductions like 199A created by the Tax Cuts and Jobs Act .  Consult your tax advisor for further details or questions.

Q:  Does it make sense to file Married Filing Separate instead of Joint?

A:  In a community property state, the answer is likely no.  Salaries and Wages by either person counts as community income and is split 50/50.  That coupled with elimination of several credits due to filing separate usually means this isn’t a good choice.

In a non-community property state, it can make sense if joint income creates a higher tax bracket.  Filing separate can also help taxpayers that itemize as the limits are often percentages of gross income.  For example, medical is only deductible if the costs exceed 10% of adjusted gross income.  Filing separate lowers the limits.  Consult your CPA to see if it makes sense in your tax situation.

Q:  Are there penalties for filing an extension?  Is filing an extension bad?

A:  Filing an extension gives you 6 additional months to file a personal income tax return.  However, it does not give you an extension to pay your taxes.  You must send payment for 100% of taxes owed on April 15th, or you face a failure to pay penalty of .5% a month on the unpaid balance.

Q:  I just started a small schedule C business, what are some common expenses I can take a deduction for?

A:  Besides the normal business expenses, which are easily tracked like property taxes, rent, dues and subscriptions, supplies, etc., a very common business expense that requires a little additional tracking is automobile expenses.  The standard mileage rate for 2019 is 58 cents for each business mile driven.  The IRS requires a travel log to support your business miles, which should include dates of business trips, starting points and destinations, business purpose of trip, starting and ending mileage, tolls or any other trip related costs.  Alternatively, you can choose to use actual vehicle expenses instead of the standard rate, which can include gas, depreciation, repairs and maintenance, etc.

Q:  Are my charitable donations or medical expenses deductible?

A:  Although your charitable donations are likely 100% deductible up to 30% or 60% of your adjusted gross income depending on charitable organizations, you might not actually be getting any tax benefit.  Charitable donations are an itemized deduction so you only get a tax benefit if you choose to itemize rather than taking the standard deduction (12,200 for single and 24,400 for married filing joint for 2019).

Similarly, medical expenses are also itemized and must be over 10% of adjusted gross income in 2019 before they provide any tax benefit.  If all your itemized deductions in total are under the standard deduction amount, you will receive no tax benefit for having these expenses.

Q:  Are Cryptocurrencies taxable with the current tax law?

A:  Yes.  Even if no 1099 was issued, the IRS required you to self-report any capital gains and track your own cost basis in 2018/2019.  The IRS has been sending out thousands of letters to potential cryptocurrency sellers for failing to pay required taxes.

 

Contact us for further information and assistance.

Nonprofits: Are you ready for the new contribution guidance?

When the Financial Accounting Standards Board (FASB) updated its rules for recognizing revenue from contracts in 2014, it only added to the confusion that nonprofits already had about accounting for grants and similar contracts.

Fortunately, last year, the FASB provided some much-needed clarification with Accounting Standards Update (ASU) No. 2018-08, Not-for-Profit Entities (Topic 958): Clarifying the Scope and the Accounting Guidance for Contributions Received and Contributions Made. Calendar-year nonprofits must follow this guidance when preparing their 2019 year-end financial statements.

Complicated rules

Nonprofits traditionally have taken varying approaches when they:

  • Characterize grants and similar contracts as exchange transactions (also known as reciprocal transactions) or contributions (nonreciprocal transactions), and
  • Distinguish between conditional and unconditional contributions.

The FASB’s updated revenue recognition guidance — ASU 2014-09, Revenue from Contracts with Customers — eliminated some of the previous guidance for nonprofits and imposed extensive disclosure requirements that didn’t seem relevant to contributions. ASU 2018-08 clarifies matters by laying out rules that will help nonprofits determine whether a grant or similar contract is indeed a contribution — and, if so, when they should recognize the revenue associated with it.

Exchange vs. contribution

To determine how to treat a grant or similar contract, you must assess whether the “provider” receives commensurate value for the assets it’s transferring. If it does, you should treat the grant or contract as an exchange transaction. ASU 2018-08 stresses that the provider (the grantor or other party) in a transaction isn’t synonymous with the general public. So, indirect benefit to the public doesn’t represent commensurate value received. Execution of the provider’s mission or positive sentiment received from donating also doesn’t constitute commensurate value received.

What if the provider doesn’t receive commensurate value? You then must determine if the asset transfer is a payment from a third-party payer for an existing transaction between you and an identified customer (for example, payments made under Medicare or a Pell Grant). If it is such a payment, the transaction won’t be considered a contribution under the ASU, and other accounting guidance would apply. If it isn’t such a payment, the transaction is accounted for as a contribution.

Conditional terms

According to ASU 2018-08, a conditional contribution includes:

  • A barrier the nonprofit must overcome to receive the contribution, and
  • Either a right of return of assets transferred or a right of release of the promisor’s obligation to transfer assets.

Unconditional contributions are recognized when received. However, conditional contributions aren’t recognized until you overcome the barriers to entitlement.

Is there a barrier to overcome before your organization can receive a contribution? Consider the inclusion of a measurable performance-related barrier, limits on your nonprofit’s discretion over how to conduct an activity or a stipulation that relates to the purpose of the agreement (not including administrative tasks and trivial stipulations such as production of an annual report). Some indicators might prove more important than others, depending on circumstances. And no single indicator is determinative.

Net effect

As a result of the updated guidance, nonprofits will likely account for more grants and similar contracts as contributions than they did under the previous rules. Check with your CPA to determine what that means for your financial statements, loan covenants and other matters.

© 2019

Year-end accounting recap

The Financial Accounting Standards Board (FASB) hasn’t issued any major new accounting rules in 2019. But there have been some important developments to be aware of when preparing annual financial statements under U.S. Generally Accepted Accounting Principles (GAAP).

Deferral of major accounting rules

Accounting Standards Update (ASU) No. 2019-09 delays the effective date of the updated guidance for long-term insurance contracts. For public business entities, except smaller reporting companies (SRCs), the effective date is delayed until fiscal years beginning after December 15, 2021. For all other entities, the effective date is postponed until fiscal years beginning after December 15, 2023.

In addition, ASU 2019-10 defers the effective dates for three other ASUs as follows:

1. ASU 2016-02, Leases. For public business entities (including SRCs) and certain nonprofit organizations and employee benefit plans, the effective date remains as fiscal years beginning after December 15, 2018. For all other entities, the effective date is deferred to fiscal years beginning after December 15, 2020.

2. ASU 2016-13, Financial Instruments — Credit Losses: Measurement of Credit Losses on Financial Instruments. For public business entities that don’t meet the definition of an SRC, the effective date remains fiscal years beginning after December 15, 2019. For all other entities, the effective date is deferred to fiscal years beginning after December 15, 2022.

3. ASU 2017-12, Derivatives and Hedging: Targeted Improvements to Accounting for Hedging Activities. For public business entities (including SRCs) the effective date remains as fiscal years beginning after December 15, 2018. For all other entities, the effective date is deferred to fiscal years beginning after December 15, 2020.

Effective dates going forward

ASU 2019-10 also updates the FASB’s philosophy for setting the effective dates for all major ASUs going forward. It will group entities into two overall buckets, as follows:

Bucket 1. Large public companies that are SEC filers and don’t meet the SEC definition of SRCs, and

Bucket 2. Entities other than large public companies, including SRCs, private companies, nonprofit entities and employee benefit plans.

In general, the FASB plans to set the effective dates of major ASUs for Bucket 2 entities at least two years after the initial effective dates for entities in Bucket 1.

Revenue recognition

Starting in 2019, private companies that follow GAAP must use an updated five-step method to recognize revenue from long-term contracts. Public companies that made the switch in 2018 report that the process was more difficult than expected.

Unfortunately, many private companies underestimate the amount of work it takes to apply the updated rules — and many accounting software solutions can’t effectively handle the changes, including the disclosure requirements. If you haven’t started implementing the updated revenue recognition guidance, contact us to get you back on track.

Other developments

Throughout 2019, the FASB has issued some other narrow-scope accounting rules, including guidance that 1) updates the rules for reporting share-based payments to customers and nonemployees, 2) extends the scope of private company alternatives for reporting goodwill to nonprofit organizations, and 3) clarifies major accounting standards updates. Contact us to discuss how the changes to GAAP, including various proposed amendments, will affect your financial statements in 2019 and beyond.

© 2019

2020 Q1 tax calendar: Key deadlines for businesses and other employers

Here are some of the key tax-related deadlines affecting businesses and other employers during the first quarter of 2020. Keep in mind that this list isn’t all-inclusive, so there may be additional deadlines that apply to you. Contact us to ensure you’re meeting all applicable deadlines and to learn more about the filing requirements.

January 31

  • File 2019 Forms W-2, “Wage and Tax Statement,” with the Social Security Administration and provide copies to your employees.
  • Provide copies of 2019 Forms 1099-MISC, “Miscellaneous Income,” to recipients of income from your business where required.
  • File 2019 Forms 1099-MISC reporting nonemployee compensation payments in Box 7 with the IRS.
  • File Form 940, “Employer’s Annual Federal Unemployment (FUTA) Tax Return,” for 2019. If your undeposited tax is $500 or less, you can either pay it with your return or deposit it. If it’s more than $500, you must deposit it. However, if you deposited the tax for the year in full and on time, you have until February 10 to file the return.
  • File Form 941, “Employer’s Quarterly Federal Tax Return,” to report Medicare, Social Security and income taxes withheld in the fourth quarter of 2019. If your tax liability is less than $2,500, you can pay it in full with a timely filed return. If you deposited the tax for the quarter in full and on time, you have until February 10 to file the return. (Employers that have an estimated annual employment tax liability of $1,000 or less may be eligible to file Form 944, “Employer’s Annual Federal Tax Return.”)
  • File Form 945, “Annual Return of Withheld Federal Income Tax,” for 2019 to report income tax withheld on all nonpayroll items, including backup withholding and withholding on accounts such as pensions, annuities and IRAs. If your tax liability is less than $2,500, you can pay it in full with a timely filed return. If you deposited the tax for the year in full and on time, you have until February 10 to file the return.

February 28

  • File 2019 Forms 1099-MISC with the IRS if 1) they’re not required to be filed earlier and 2) you’re filing paper copies. (Otherwise, the filing deadline is March 31.)

March 16

  • If a calendar-year partnership or S corporation, file or extend your 2019 tax return and pay any tax due. If the return isn’t extended, this is also the last day to make 2019 contributions to pension and profit-sharing plans.

© 2019

Small businesses: Get ready for your 1099-MISC reporting requirements

A month after the new year begins, your business may be required to comply with rules to report amounts paid to independent contractors, vendors and others. You may have to send 1099-MISC forms to those whom you pay nonemployee compensation, as well as file copies with the IRS. This task can be time consuming and there are penalties for not complying, so it’s a good idea to begin gathering information early to help ensure smooth filing.

Deadline

There are many types of 1099 forms. For example, 1099-INT is sent out to report interest income and 1099-B is used to report broker transactions and barter exchanges. Employers must provide a Form 1099-MISC for nonemployee compensation by January 31, 2020, to each noncorporate service provider who was paid at least $600 for services during 2019. (1099-MISC forms generally don’t have to be provided to corporate service providers, although there are exceptions.)

A copy of each Form 1099-MISC with payments listed in box 7 must also be filed with the IRS by January 31. “Copy A” is filed with the IRS and “Copy B” is sent to each recipient.

There are no longer any extensions for filing Form 1099-MISC late and there are penalties for late filers. The returns will be considered timely filed if postmarked on or before the due date.

A few years ago, the deadlines for some of these forms were later. But the earlier January 31 deadline for 1099-MISC was put in place to give the IRS more time to spot errors on tax returns. In addition, it makes it easier for the IRS to verify the legitimacy of returns and properly issue refunds to taxpayers who are eligible to receive them.

Gathering information

Hopefully, you’ve collected W-9 forms from independent contractors to whom you paid $600 or more this year. The information on W-9s can be used to help compile the information you need to send 1099-MISC forms to recipients and file them with the IRS. Here’s a link to the Form W-9 if you need to request contractors and vendors to fill it out: https://www.irs.gov/pub/irs-pdf/fw9.pdf

Form changes coming next year

In addition to payments to independent contractors and vendors, 1099-MISC forms are used to report other types of payments. As described above, Form 1099-MISC is filed to report nonemployment compensation (NEC) in box 7. There may be separate deadlines that report compensation in other boxes on the form. In other words, you may have to file some 1099-MISC forms earlier than others. But in 2020, the IRS will be requiring “Form 1099-NEC” to end confusion and complications for taxpayers. This new form will be used to report 2020 nonemployee compensation by February 1, 2021.

Help with compliance

But for nonemployee compensation for 2019, your business will still use Form 1099-MISC. If you have questions about your reporting requirements, contact us.

© 2019

Budgeting is key to a successful start-up

More than half of recent college graduates plan to start a business someday, according to the results of a survey published in August by the American Institute of Certified Public Accountants (AICPA). Unfortunately, the AICPA estimates that only half of new businesses survive the five-year mark, and only about one in three reach the 10-year mark.

What can you do to improve your start-up’s odds of success? Comprehensive, realistic budgets can help entrepreneurs navigate the challenges that lie ahead.

3 financial statements

Many businesses base their budgets on the prior year’s financial results. But start-ups lack historical financial statements, which can make budgeting difficult.

In your first year of operation, it’s helpful to create an annual budget that forecasts all three financial statements on a monthly basis:

1. The income statement. Start your annual budget by estimating how much you expect to sell each month. Then estimate direct costs (such as materials, labor, sales tax and shipping) based on that sales volume. Many operating costs, such as rent, salaries and insurance, will be fixed over the short run.

Once you spread overhead costs over your sales, it’s unlikely that you’ll report a net profit in your first year of operation. Profitability takes time and hard work! Once you turn a profit, however, remember to save room in your budget for income taxes.

2. The balance sheet. To start generating revenue, you’ll also need equipment and marketing materials (including a website). Other operating assets (like accounts receivable and inventory) typically move in tandem with revenue. How will you finance these assets? Entrepreneurs may invest personal funds, receive money from other investors or take out loans. These items fall under liabilities and equity on the balance sheet.

3. The statement of cash flows. This report tracks sources and uses of cash from operating, investing and financing activities. Essentially, it shows how your business will make ends meet each month. In addition to acquiring assets, start-ups need cash to cover fixed expenses each month.

By forecasting these statements on a monthly basis, you can identify when cash shortfalls, as well as seasonal peaks and troughs, are likely to occur.

Reality check

Budgeting isn’t a static process. Each month, entrepreneurs must compare actual results to the budget — and then adjust the budget based on what they’ve learned. For instance, you may have underbudgeted or overbudgeted on some items and, thus, spent more or less than you anticipated.

Some variances may be the result of macroeconomic forces. For example, increased government regulation, new competition or an economic downturn can adversely affect your budget. Although these items may be outside of an entrepreneur’s control, it’s important to identify them early and develop a contingency plan before variances spiral out of control.

Outside input

An accounting professional can help your start-up put together a realistic budget based on industry benchmarks and demand for your products and services in the marketplace. A CPA-prepared budget can serve as more than just a management tool — it also can be presented to lenders and investors who want to know more about your start-up’s operations and its expected financial results.

© 2019

2019 Q4 tax calendar: Key deadlines for businesses and other employers

Here are some of the key tax-related deadlines affecting businesses and other employers during the fourth quarter of 2019. Keep in mind that this list isn’t all-inclusive, so there may be additional deadlines that apply to you. Contact us to ensure you’re meeting all applicable deadlines and to learn more about the filing requirements.

October 15

  • If a calendar-year C corporation that filed an automatic six-month extension:
    • File a 2018 income tax return (Form 1120) and pay any tax, interest and penalties due.
    • Make contributions for 2018 to certain employer-sponsored retirement plans.

October 31

  • Report income tax withholding and FICA taxes for third quarter 2019 (Form 941) and pay any tax due. (See exception below under “November 12.”)

November 12

  • Report income tax withholding and FICA taxes for third quarter 2019 (Form 941), if you deposited on time (and in full) all of the associated taxes due.

December 16

  • If a calendar-year C corporation, pay the fourth installment of 2019 estimated income taxes.

© 2019

Employees: The (Often) Forgotten Foundation of Business

Guest blogger – Hilary Corna

 

When we think of the face of a company, we think about founders and CEOs. Although they are the few who receive recognition, all the employees who keep the companies running are the ones who make the difference. These employees are easily forgotten, and that is due to the dehumanizing processes that affect business today.

One of these processes is the “customers come first” model. This industrial age–idea remains a major problem in businesses today. To continue improving the quality of business and creating an incentive for employees to invest themselves in the company, high-level executives need to adopt an “employees come first” mindset. 

External success for a business starts with internal success for its employees, and Betsy Raskin Gullickson, editor of the Best Practices section of Strategic Finance magazine, provides insight on this idea through her 2008 article titled “A Corporate Virus?” Although “bringing the human dimension into business isn’t easy,” according to Gullickson, she qualifies that investment in the people who run the business will pay off in the long run (14). She states that “the problem is institutional, but the solution is personal,” which is exactly what the Human Processes Continuum hopes to do for businesses: find a contemporary solution for industrial age–problems. 

Today, we live in a different business environment than that of the industrial era, one that is continuing to evolve, and old world management principles are no longer working. John Marshall, Senior Partner and Global Director of Strategy at Lippincott, and Graham Ritchie, EVP and Chief Strategy Officer at Hill Holiday, co-authored a piece titled “Welcome to the Humans Era” that discusses how brands need to initiate change to appeal not only to the customers, but to the employees as well. 

Now more than ever, customers want to invest in the companies they purchase products from, and this is why we see so many startups sharing their brand mission and story with the world. If customers see that companies support a cause or that its employees are proud to associate themselves with that company, they are more likely to pay attention to that business.

Another contributor to putting employees first is being proactive by starting with a long-term mindset. Essentially, humanizing your business is being proactive. As the business world leaps from the information age to the human age, the way a company will stand out is by displaying that it cares about its employees and customers. 

Pointed short-term goals and victories will culminate into long-term benefits that will create an effective and healthy culture. This all starts from the inside of a business⁠—with its employees⁠—and the reason companies need to reflect on whether they utilize humanizing processes is to keep up with the times and not fall behind

We are in the midst of the next great evolutionary leap in business, from process-centric to human-centric, and HPC’s primary goal is to prioritize humans at the center of business processes. Companies can use HPC tools to find which parts of their businesses aren’t as “human” as they should be and develop a solution that is suitable for them rather than seeking out the next silver bullet. As HPC stimulates humanizing business, each company will develop its own unique approach to identifying and finding solutions for its own set of problems.

Everybody enjoys the feeling of being remembered, cherished, and appreciated, and that includes employees. To build a company from the inside out, ensuring that all employees feel like they are valued and that their perspectives are acknowledged makes a notable difference in their quality of life and, consequently, the quality of the business they represent. 

Feedback is very important to me, and I’d appreciate hearing your thoughts and insight. What do you think companies can do to recognize their employees more? What effects do you think humanizing business will have for employees?

Please connect with me on my social accounts @HilaryCorna, contact me on my website, and follow me on LinkedIn (even if we’re already connected). Thank you!

Should you elect S corporation status?

Operating a business as an S corporation may provide many advantages, including limited liability for owners and no double taxation (at least at the federal level). Self-employed people may also be able to lower their exposure to Social Security and Medicare taxes if they structure their businesses as S corps for federal tax purposes. But not all businesses are eligible — and with changes under the Tax Cuts and Jobs Act, S corps may not be as appealing as they once were.

Compare and contrast

The main reason why businesses elect S corp status is to obtain the limited liability of a corporation and the ability to pass corporate income, losses, deductions and credits through to shareholders. In other words, S corps generally avoid double taxation of corporate income — once at the corporate level and again when it’s distributed to shareholders. Instead, tax items pass through to the shareholders’ personal returns, and they pay tax at their individual income tax rates.

But double taxation may be less of a concern today due to the 21% flat income tax rate that now applies to C corporations. Meanwhile, the top individual income tax rate is 37%. S corp owners may be able to take advantage of the qualified business income (QBI) deduction, which can be equal to as much as 20% of QBI.

In order to assess S corp status, you have to run the numbers with your tax advisor, and factor in state taxes to determine which structure will be the most beneficial for you and your business.

S corp qualifications

If you decide to go the S corp route, make sure you qualify and will stay qualified. To be eligible to elect to be an S corp or to convert, your business must:

  • Be a domestic corporation,
  • Have only one class of stock,
  • Have no more than 100 shareholders, and
  • Have only “allowable” shareholders, including individuals, certain trusts and estates. Shareholders can’t include partnerships, corporations and nonresident alien shareholders.

In addition, certain businesses are ineligible, such as financial institutions and insurance companies.

Base compensation on what’s reasonable

Another important consideration when electing S status is shareholder compensation. One strategy for paying less in Social Security and Medicare employment taxes is to pay modest salaries to yourself and any other S corp shareholder-employees. Then, pay out the remaining corporate cash flow (after you’ve retained enough in the company’s accounts to sustain normal business operations) as federal-employment-tax-free cash distributions.

However, the IRS is on the lookout for S corps that pay shareholder-employees unreasonably low salaries to avoid paying employment taxes and then make distributions that aren’t subject to those taxes.

Paying yourself a modest salary will work if you can prove that your salary is reasonable based on market levels for similar jobs. Otherwise, you run the risk of the IRS auditing your business and imposing back employment taxes, interest and penalties. We can help you decide on a salary and gather proof that it’s reasonable.

Consider all angles

Contact us if you think being an S corporation might help reduce your tax bill while still providing liability protection. We can help with the mechanics of making an election or making a conversion, under applicable state law, and then handling the post-conversion tax issues.

© 2019

From the Information Age to the Human Age: Business is Evolving

Our guest blogger today is Hilary Corna, Founder of the Human Processes Continuum with the mission of humanizing business. Hilary is the former Kaizen Senior Executive Office for Toyota Motor Asia Pacific in Singapore where she served as the first female Toyota had ever hired in Asia-Pac Operations managing kaizen operations. Hilary is also a Bestselling Author and worldwide speaker. 

Over the past decade, we’ve built systems that are dehumanizing. Business leaders and companies learned processes from the industrial age, attempted to convert them to the information age, and, in turn, became disconnected from the people who built and continue to build the business.

How many times have you been told, “the system won’t let me do that” in airports, over the phone, or in another situation? We overprocess so many aspects of our lives that people feel detached from the very systems they are responsible for running.

This is a problem we face in the Human Era… but there are ways to overcome it.

I believe we are in the midst of the next great evolutionary leap in business. The next great evolutionary leap is from the information to the human age. This leap requires leaders to upgrade their thinking—their minds. Technology isn’t the leap. Technology is the catalyst for the leap. The leap is humanization.

The Human Processes Continuum (HPC) creates human-centric processes to show companies how to keep their people for life. This is accomplished by leading from the inside-out with an experience mindset. First, discovering what gaps existing in the employee’s experience; second, analyzing what customers are lacking; and third, how society experiences the business.

HPC reflects a blending of empathy and contemporary business practices that produces profound, sustained results. Taking its own advice, the model is designed to be human, and no two companies will find the exact same solution. Each solution is as unique as the business that discovers it.

While HPC utilizes the same tools for all businesses when conducting initial consulting, those tools simply serve to facilitate the process by which each business discovers its solution(s) to become more of the business it was meant to be.

Let’s get one thing straight: HPC is not the end-all be-all for identifying and applying business solutions. These human processes cannot be cut and pasted. And technology, whether it be AI, Machine Learning, Chatbots, the next best CRM software, are all just tools to support the process. Every process is still a human experience.

HPC’s primary focus⁠—transitioning to human-centric processes within business⁠—becomes increasingly relevant every day, and companies like Shake Shack, USAA, and Starbucks showcase the benefits of humanizing business by putting their employees first and intentionally implementing long-term strategies and decisions.

The old style of management principles no longer works, and business leaders are losing A-player talent to competitors every day. We have created the most productive workforce in the world that is the least engaged. To evolve in this Human Era, companies must adapt their processes to have a human perspective.

About the Author:

Headshot Hilary SM

As seen on NBC, ForbesWoman, Upworthy and The New York Times, Hilary Corna is the Founder of the Human Processes Continuum with the mission of humanizing business. She is the former Kaizen Senior Executive Office for Toyota Motor Asia Pacific in Singapore where she served as the first female Toyota had ever hired in Asia-Pac Operations managing kaizen operations. Hilary is a Bestselling Author and her memoir, One White Face, is now being adapted into a screenplay. Hilary has spoken and presented at General Motors, Coca Cola, State Farm, The United Nations, TEDx, and to over 300 colleges worldwide. Hilary serves on the President’s Advisory Council at Elon University, is a Leadership Facilitator for the Coca Cola Scholars Foundation and a Notley Foundation Fellow. Hilary regularly volunteers for the Texas Blood Bank, The Prison Entrepreneurship Program, and Vipassana Meditation Research Institute. Hilary studied at Kansai Gaidai University in Osaka, Japan, and at Elon University in North Carolina. She speaks conversational Japanese, resides in Austin, Texas and is represented by Talent Bureau. Get to know her better at www.HilaryCorna.com. Follow her on social at @HilaryCorna and watch a clip from her recent talk here.